Return Policy

As a leading retailer in the Concession Industry, we are proud of our proven track record of offering high quality machines, supplies, and accessories. In fact our company is proud that after serving tens of thousands of customers, we have less than a 1/2% return rate on all our orders. This is almost unheard of in the retailing and wholesale industry. We have achieved this excellent service by offering world class customer service and high quality products. However, we understand that occasionally, our products may not meet your high expectations. Thus we have implemented the following return policy for our product line.

Returns are accepted within 30 days at the discretion of the seller. A 15% restocking fee is charged on all supplies and a 30% restocking free is charged on all equipment. Returns of cotton candy machines will only be accepted when the machine is returned in brand new, unused, mint condition in original packaging only. Cotton Candy  Machines that have been operated, tested or are in a non-saleable condition cannot be returned under any circumstances. Floss sugar or concentrate can only be returned when unopened. Opened floss sugar or concentrate cannot be accepted due to FDA guidelines. To return items please call us at 1-800-871-1491 and ask for a Return Authorization number. Then carefully repack the items in the packaging they came in and return them to:

CottonCandyExpress.com
Return Authorization Number -(number goes here)
Attn: Return Dept.
301 Raleigh Street
Newton Grove NC 28366


On the outside of the return package or box, please write the return authorization number. Shipments without a return authorization number on the outside of the package will be refused. Be sure to enclose a copy of the original invoice so that we can issue a credit for the refund. We suggest shipping your items via UPS or Federal Express so that you can track your return if needed. Insurance is highly recommended for your return items as we cannot be responsible for a lost or damaged return shipment. Damaged returns will be refused and shipped back to customers at their expense. Customers must pay your return and original shipping costs. Items returned without a return authorization number will be refused. Items returned after 30 calendar days from the date of purchased will be charged a 30% restocking fee.

We suggest shipping your items via UPS or Federal Express so that you can track your return if needed. Insurance is highly recommended for your return items as we cannot be responsible for a lost or damaged return shipment. Damaged returns will be refused and shipped back to customers at their expense.

Customers must pay your return and original shipping costs. Items returned without a return authorization number will be refused. Items returned after 30 calendar days from the date of purchased will be charged a 30% restocking fee.