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Ordering FAQ Do you have a catalog
Customer
Care FAQ
Do you have a catalog?
How do I place an order?
Can I place an order over the phone?
Is it safe to use my credit card?
What forms of payment do you used? Can I send a check or money order?
Do you charge sales tax?
Are your products sold in my area?
How can I get a price list?
What is the return policy of CottonCandyExpress.com?
How can I search your site?
What is your privacy policy?
What is the history of CottonCandyExpress.com?
How can I cancel an order?
Do you have a minimum order?
I have a problem with an order? Who do I contact?
Do you sell gift certificates?
Do you gift-wrap?
Do you sell wholesale?
Can you ship a gift directly to my recipient?
Can I ship to a different address than my credit card billing address?
Can I establish an account? Do you accept Purchase Orders?
How can I contact you?
Customer Care FAQ
Do you have a catalog?
We only offer our complete line of
shaved ice machines, flavors and accessories over the internet at our website at
www.CottonCandyExpress.com. In order
to keep our prices low, we do not have a print catalog available
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How do I place an order?
Ordering is easy at
CottonCandyExpress.com. We offer four ways to place your order: Online, Telephone,
Fax or US Mail. Below is an explanation of your ordering options.
Online
Use your Visa or MasterCard to
place your order anytime through our secure online server.
CotttonCandyExpress.com uses secure servers that utilize encryption technology, so
you will never have to fear about using your credit card. All information
transmitted are only seen by us and used only to process your order.
Phone
Simply call us directly at 1-800-871-1491 to speak directly
with one of our customer care reps. We can take your order directly over the
phone or answer any questions that you may have. Generally we are available,
Monday thru Friday from 9am to 5pm EST excluding holidays. If you get our voice
mail, feel free to leave a message so that we may return your call as soon as
possible. You can also email us directly at CustomerCare@CottonCandyExpress.com
Fax
Using a fax to place an order is also easy. Just print our Fax/Mail
Order Form (PDF Format 69 KB), fill out the necessary information and fax
the form anytime to (770)-234-6333
US Mail
If you would like to pay by check, money order, or credit card, ordering by US
Mail is also easy. Simply print our Fax/Mail
Order Form (PDF Format 69 KB), fill out the required information and mail
to:
CottonCandyExpress.com
Mail Order Department
PO Box 10
Newton Grove NC 28366
Checks and money orders must be denominated in U.S. dollars and drawn on a U.S.
bank. Checks must also have a valid nine-digit bank routing number (ABA code),
located on the bottom of the check.
You will need to download and install Acrobat Reader on your computer prior to
downloading our PDF-Formatted Fax/Mail order form. If your computer does not
have Acrobat Reader please click on the following link below.
 Download and install Acrobat Reader for free to view and print our Fax/Mail Order Form.
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Can I place an order over the phone?
Simply call us directly at
1-800-871-1491 to speak directly with one of our customer
care reps. We can take your order directly over the phone or answer any
questions that you may have. Generally we are available, Monday thru Friday from
9am to 5pm EST excluding holidays. If you get our voice mail, feel free to leave
a message so that we may return your call as soon as possible. You can also
email us directly at CustomerCare@CottonCandyExpress.com
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Is it safe to use my credit card?
Absolutely, shopping at
CottonCandyExpress.com is safe. Every credit card purchase you make at
CottonCandyExpress.com is backed by the 110% Safe and Secure Guarantee.
CottonCandyExpress.com uses secure servers that utilize encryption technology, so
that only CottonCandyExpress.com can read a buyer's personal information.
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What forms of payment do you used? Can I send a check or money order?
We accept Visa, MasterCard,
American Express and Discover through our online store. In addition, we accept
checks and money orders through the mail that are denominated in U.S. dollars
and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing
number (ABA code), located on the bottom of the check. Checks will require a ten
day waiting period before shipment will occur.
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Do you charge sales tax?
State laws require companies to
collect sales tax from residents where the company has established offices. The
CottonCandyExpress.com main office and warehouse are in North Carolina therefore
we only collect sales tax on orders shipped to locations in the state of North
Carolina. No sales tax will be charged to shipments outside of North Carolina.
If you intend to purchase items
for resale and your business in located in the state of North Carolina, download
Form-E-590, NC
Department of Revenue Certificate of Resale. Complete the form, and
fax to 770-234-6333 or mail to CottonCandyExpress.com, PO Box 10, Newton Grove, NC
28366. We will need to keep this form on file for any tax exempt
purchases. Businesses located outside of North Carolina do not have to
complete the form. You will need Adobe Acrobat Reader on your computer to
view and print the form above. If needed, you download the software below.
Download and install Acrobat Reader for free to view and print our Fax/Mail Order Form.
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Are your products sold in my area?
We only offer our complete line
of shaved ice machines, flavors and accessories over the internet at our website
at www.CottonCandyExpress.com. You
may place your order over our secure server or you may call toll free
1-800-871-1491 so we can take your order over the phone.
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How can I get a price list?
Unfortunately we do not have a
print catalog available. Please visit out website at www.CottonCandyExpress.com
to see our current prices.
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What is the return policy of CottonCandyExpress.com?
CottonCandyExpress.com offers a
"No Questions Asked" 100% Money Back Guarantee. In essence, if you are
unsatisfied with any of our products simply return them within 30 days for a
full refund.
What ever the reason, carefully
repack the products in the packaging they came in and return them to:
CottonCandyExpress.com
Attn: Return Dept.
301 Raleigh Street
Newton Grove NC 28366
Be sure to enclose the original invoice or a copy of the invoice so that we can
issue a refund.
You must pay your return and original shipping costs. Items returned after 30 calendar
days from the date of purchased will be charged a 30% restocking fee.
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How can I search your site?
Visit our search
page to search our site.
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What is your privacy policy?
View our privacy
policy for additional information.
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What is the history of CottonCandyExpress.com?
Starting out over 10 years ago in the Concession Business,
we have satisfied tens of thousands of customers not only with our high quality
products but also with our world-class customer service.
Our Company's products have been featured in the Wall Street Journal, TV
Guide, CNN, and the Oxygen Network.
From our hands-on-experience in the Concession
Industry, we are able to offer you the best, most affordable Cotton Candy
machines, supplies, and accessories. Whether
you are an amateur or a professional, we sell all of the necessities you need
for any cotton candy business or event.
We offer twenty machines that are made with the
highest standards so that you can produce the fluffiest and best quality cotton
candy. Our machines are grouped
into four different categories (Entry Level, High Output, Machines without
Ribbons, Two Color Output) so that you can easily choose which machine will be
perfect for you.
We at CottonCandyExpress.com stand behind everything
that we sell and guarantee that you will be fully satisfied with all of our
products. If not simply return your
order within 30 days of purchase for a refund. Guaranteed!
In addition, all orders are placed over our 5 star
Yahoo! Store secure server in order to provide maximum privacy and
confidentially.
Thanks for stopping by!
Remember to let us at CottonCandyExpress.com help bring the kid out of
you or let your next event be a tremendous hit!
Our goal is to make your shopping experience as
simple and easy as possible. If we
can be of any assistance to you in any way please email us at CustomerCare@CottonCandyExpress.com
or call us at 1-800-871-1491. We
look forward to doing business with you.
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How can I cancel an order?
If you would like to cancel an
order please call us at email us at CustomerCare@CottonCandyExpress.com
or call 1-800-871-1491 as soon as possible. We
ship orders very quickly, often the same business day! If your order has
been shipped, we will be unable to cancel the order and you will be responsible
for returning any items that you did not wish to order.
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Do you have a minimum order?
We do not have a minimum order
amount.
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I have a problem with an order? Who do I contact?
If something is wrong with an order you placed with CottonCandyExpress.com, we
certainly want to help you. Please read the information below for more on how to
proceed.
Do you need to cancel or change an order that has not yet entered the
shipping process? If you would like to cancel an order please call us at
email us at CustomerCare@CottonCandyExpress.com
or call 1-800-871-1491 as soon as possible. We
ship orders very quickly, often the same business day! If your order has
been shipped, we will be unable to cancel the order and you will be responsible
for returning any items that you did not wish to order.
Did you receive a damaged or defective item? Please email us at CustomerCare@CottonCandyExpress.com
or call 1-800-871-1491. In your email please include the shipping address
along with your order number. Your order number can often be found at the
top of your invoice or packing slip.
Are you missing an item? Check the packing slip that was included with
your shipment. Also check the items in your shipment carefully. It the item
does not turn up please email us at CustomerCare@CottonCandyExpress.com
or call 1-800-871-1491. In your email please include the shipping address
along with your order number. Your order number can often be found at the
top of your invoice or packing slip.
Did you receive the wrong item? Please email us at CustomerCare@CottonCandyExpress.com
or call 1-800-871-1491. In your email please include the shipping address
along with your order number. Your order number can often be found at the
top of your invoice or packing slip.
Wondering where your order is?
When you place an order with CottonCandyExpress.com we automatically send you an
order confirmation via email. The email includes the all pertinent
information such date of order, products ordered, shipping address, mailing
address and total cost including shipping and any applicable taxes. In
addition, we include a link (at the top of the email) where you can view you
order status any time. This link will carry you to your original order form.
From there you can check to see if you products have been shipped and if so, get
the UPS Tracking number for your shipment.
If for some reason you do not receive a confirmation email or need additional
help, please email us at CustomerCare@CottonCandyExpress.com.
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Do you sell gift certificates?
Yes, visit our gift
certificates page for additional information.
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Do you gift-wrap?
Unfortunately due to the nature of
our items, we do not gift wrap. However, we can ship your gift recipient
if needed. To ship to an
address other than yours, simply enter the desired shipping address in the
shipping field of our order form. You can even include a gift message if
needed. Don't forget to enter your credit card information under the
billing address and payment method field. A packing slip will be include with shipment.
Prices will not appear on the packing slip.
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Do you sell wholesale?
Please call 1-800-871-1491 for
additional wholesale information.
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Can you ship a gift directly to my recipient?
Sure, no problem! To ship to an
address other than yours, simply enter the desired shipping address in the
shipping field of our order form. You can even include a gift message if
needed. Don't forget to enter your credit card information under the
billing address and payment method field. A packing slip (containing no
prices) will be include with shipment.
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Can I ship to a different address than my credit card billing address?
Yes! If you would prefer to
ship your order to your place of employment or other location, simply enter the
desired shipping address in the shipping field of our order form. For the
billing information in our order form, enter your credit card billing
address. Also long as we can verify your credit card billing address, we
will be happy to ship the order to any address.
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Can I establish an account? Do you accept Purchase Orders?
We occasionally accept PO accounts.
Please call us at 1-800-871-1491 for additional information.
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How can I contact you?
CottonCandyExpress.com
Post Office Box 10
301 Raleigh Street
Newton Grove, North Carolina 28366
Toll Free 1-800-871-1491
Direct 910-594-1691
Fax 770-234-6333
Email CustomerCare@CottonCandyExpress.com
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